Frequently Asked Questions (FAQ)
How long will my order take to arrive
On average, orders arrive to the destination address in 2-7 Business days. The delivery time will depend primarily on two factors: item availability and shipping service selected.
Unless otherwise noted, all items available for purchase on the website are in stock.
During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. Note some items carry a special delivery timeframe that may differ from that of other items -- these items are clearly labeled with the special timeframe on the product detail page.
If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.
What shipping options do you offer?
Most items at Tribe Azure will ship direct to you from our fulfillment center in USA or from one of our international fulfillment centers. Shipping times do vary between different regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.
Do you ship to PO Box Addresses?
Generally No. But we may be willing to make exceptions. Please contact us, Sales@TribeAzure.com and we will do our best to fulfill your request.
My order went to the wrong address. Can you reship my package?
A fee will be applied to all orders where:
The incorrect address has been provided by the customer and the package is returned as undeliverable
- An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information, typographical errors, or transposed digits
- A move or sudden change of address results in the refusal or non-delivery of an order
- The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.
Can I ship my order outside of the USA?
In keeping with our international focus, Tribe Azure is proud to offer shipment of most of our items to over 50 countries around the world. For a complete list of countries we currently serve, please view our International Shipping Table.
Please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions (including quarantine) that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at Tribe Azure include, but are not limited to: (a) all jewelry items being shipped to Spain, Monaco or France; (b) all items being shipped to Australia or New Zealand that contain natural fibers (including bamboo, coconut, straw, and cane), potpourri, wood, animal parts (including hide, bone, and horn), natural wool, or fine animal hair. Tribe Azure cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction in any country other than the USA. Non-U.S. customers should look into possible tariffs, duties, and/or carrier import fees that might be imposed on incoming international courier shipments, as Tribe Azure cannot be held responsible for any import-related fees imposed by governments and/or couriers outside the USA.
Please note: certain large or oversized items, including some furniture, are only available to customers in the 48 contiguous U.S. states.
Will I be charged if I refuse my order?
Please note a $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
Please note a $15 fee (per package) will be assessed for all shipments that are re-routed or returned to Tribe Azure by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.
Will I have to pay taxes and duties on my order?
Tribe Azure will cover all duties and import taxes for customers in the United States. Orders being shipped outside of the United States may require the recipient to pay duties upon delivery. Customers are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. Tribe Azure cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States.
Where is my order?
Orders to United States generally take 2-7 business day. Orders outside of United States can take a little longer. If you placed an order more than 10 days ago, please send an email to sales@TribeAzure.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.
Can I cancel or modify my order?
If your order has not yet been shipped and you need to cancel or modify it, please contact us at sales@TribeAzure.com Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.
Pricing Errors and Cancellation of Orders
Tribe Azure reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:
- Product pricing error: Because Tribe Azure offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
- Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at Service@TribeAzure.com prior to placing an order.
- Billing information provided for the credit card does not match the information on file with the card issuing bank.
- Credit card declined by the financial institution.
PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a shipped email is sent out.
What forms of payment do you accept?
Tribe Azure accepts payments by credit card (Visa, MasterCard, American Express and Discover) online through Pay Pal's secure payment system. Note that credit cards will be charged only after an order has shipped from our fulfillment center, An authorization on your card will be obtained at the time the order is placed.
Is my credit card secure?
Tribe Azure processes all customer payments through Pay Pal merchant services. Tribe Azure does not have access to your credit card numbers and does not store your credit card numbers on our private servers.
When will my card be charged
Your credit card is charged only when your order has been shipped from our fulfillment center. An authorization on your card is obtained when you place an order.
100% Satisfaction Returns Policy
At Tribe Azure, we want you to be completely satisfied with each and every purchase. We believe the bridge between consumers and world artists depends on high quality products and extraordinary customer service. As such, Tribe Azure offers a 30 day money back gurantee on all orders from the day the order is recieved by you.
How do I return a delivered item?
Refunds will be available for up to 30 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 30-day period to qualify for a refund. To request an RMA number, please log in to your Tribe Azure account and visit the Orders &Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by Tribe Azure we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not the result of an error by Tribe Azure, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
No refunds will be available after the 30-day returns period has expired.
If you're running into any issue, please don't hesitate to email us, Service@TribeAzure.com We will be more than willing to walk you through the return process.
Can I reuse a promotion code?
If the return did not result from an error by Tribe Azure, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Tribe Azure's part, we will gladly issue you a new promotion code for a future purchase on the site.
When will I get my refund?
Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.
Important Notes and Restrictions:
- Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
- Tribe Azure is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Tribe Azure 's Returns Center.
- No refunds or returns on custom orders.
- No refunds or returns on gift certificates.
- As a safeguard against potential abuse, Tribe Azure reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
- Please note that gift box charges are not refundable.
I haven't received my order?
Be sure to indicate the complete and correct shipping address when you are placing your order. Tribe Azure is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at service@TribeAzure.com (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.
What happens if my item arrives damaged or incomplete?
At Tribe Azure, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to email our customer service team at service@TribeAzure.com to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.
We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.
Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. .